30-day return policy
Free air shipping delivery

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zengas@shunqihandbags.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at zengas@shunqihandbags.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Affected by the epidemic, international flights have been severely delayed. On this basis, it is estimated that the time to reach each country will be extended by 1-2 weeks.

In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping may be 3-6 business days delay. We apologize for any inconvenience and are working hard to get you your sleepwear as soon as we can. Thank you so much for your patience and understanding!

Processing Order Time

We strive to provide you with the fastest delivery. All our products are in stock—Usually we will ship the goods within 1-3 working days depending on your location. The regular air mail usually does not exceed 12 working days to arrive Process after your order is placed Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Customs clearance and import duties

Jelly aomos does not add any taxes, value added tax, or other hidden fees. The total order amount you see on the checkout page (ie, product subtotal + shipping) is the amount you paid us. However, for international shipments, the recipient is responsible for all customs fees in his/her country/region. Sometimes products in certain value, or in certain categories, are not taxed. Import duties and value-added tax may or may not be levied and will only be determined when the goods pass through the customs of your country/region. Please check the import policy of your country/region to understand your responsibilities. All duties and taxes collected are borne by you (the buyer) and should be paid directly to the buyer’s government or courier company when the goods are delivered. Jelly aomos is not responsible for any shipping or customs delays, as this is beyond our control.